Refund and Cancellation Policy

Last updated: May 11, 2026

At Airfly LLC, we strive to provide the best travel planning and booking services. We understand that travel plans can change. This policy outlines the terms regarding cancellations and refunds for services booked through our platform.

1. General Disclaimer

Airfly LLC acts as an intermediary between the traveler and travel service providers (airlines, hotels, car rental companies, etc.). All bookings are subject to the specific terms and conditions, cancellation policies, and refund rules set by the individual service providers. Airfly LLC does not have control over the policies imposed by these third-party suppliers.

2. Cancellations

• Customer-Initiated Cancellations: If you wish to cancel a booking, you must contact our support team at info@airflybookings.com as soon as possible.
• Service Provider Policies: Cancellation eligibility is determined solely by the third-party provider (e.g., airline or hotel). If a booking is marked as "Non-Refundable" by the provider, Airfly LLC cannot issue a refund.
• Fees: Any cancellation fees charged by the service provider will be deducted from any potential refund.

3. Refund Process

• Requesting a Refund: To request a refund, please email info@airflybookings.com with your booking reference number and the reason for cancellation.
• Non-Refundable Service Fees: Please note that the service fee charged by Airfly LLC for travel planning and booking is non-refundable under any circumstances, as the service has already been rendered.
• Processing Time: Refunds are processed within 7 to 14 business days after the service provider approves the refund request. The funds will be credited back to the original payment method used during booking. Please note that it may take additional time for your bank to reflect the transaction.

4. No-Shows

If you do not show up for your flight, hotel check-in, or other booked service without prior notification, it is generally considered a "No-Show" by the provider, and no refund will be issued.

5. Changes to Bookings

If you wish to change your travel dates or details, additional fees may apply based on the service provider's policy and our agency's processing fees.